🔐 PRIVACY POLICY

Elite Technology Solutions, LLC
Effective Date: 2/20/2026

Elite Technology Solutions, LLC (“ETS,” “we,” “our,” or “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy describes how we collect, use, disclose, and safeguard your information when you visit our website or interact with our services.

1. Information We Collect

We may collect the following types of information:

A. Personal Information

Name
Company name
Email address
Phone number
Mailing address
Billing information
Payment details (processed securely through third-party providers)

B. Technical Information

IP address
Browser type
Device type
Pages visited
Cookies and usage data

C. Service-Related Information

Support requests
Ticketing information
SMS communications
Proposal or contract submissions
Cybersecurity or compliance documentation

2. How We Use Your Information

We use information to:

Provide IT support and managed services
Deliver cybersecurity and compliance services
Process payments and billing
Send service-related communications
Respond to inquiries and support requests
Improve our website and services
Send marketing communications (only if consent is provided)

We do not sell or rent your personal information to third parties.

3. SMS Communications

If you provide your phone number, you may receive SMS communications from ETS related to:

Service updates
Support notifications
Appointment reminders
Billing alerts
Security alerts

Message frequency varies. Message and data rates may apply.

You may opt out at any time by replying STOP.

For assistance, reply HELP or contact us at 256-306-3361.

4. Sharing of Information

We may share information with trusted third parties strictly for business operations, including:

Payment processors (e.g., Stripe)
Cloud hosting providers (e.g., AWS, Microsoft)
Email security providers
CRM and ticketing platforms
Compliance and cybersecurity platforms

These providers are contractually obligated to protect your data.

We do not share personal information for marketing purposes.

5. Data Security

We implement administrative, technical, and physical safeguards to protect your information, including:

Encryption
Access controls
Monitoring and logging
Cybersecurity best practices

While we use reasonable safeguards, no method of transmission over the Internet is 100% secure.

6. Data Retention

We retain information only as long as necessary to:

Provide services
Comply with legal obligations
Resolve disputes
Enforce agreements

7. Cookies and Tracking

Our website may use cookies and analytics tools to improve user experience and monitor performance.

You may disable cookies in your browser settings.

8. Your Rights

You may request to:

Access your personal data
Correct inaccurate data
Request deletion (subject to contractual/legal requirements)

To make a request, contact us at:

📧 techsupport@elitetechus.com
📞 256-306-3361

9. Updates to This Policy

We may update this Privacy Policy periodically. Changes will be posted on this page with an updated effective date.

10. Contact Information

Elite Technology Solutions, LLC
2743 Bob Wallace Ave SW Suite C
Huntsville, AL 35805
Phone: 256-306-3361
Email: techsupport@elitetechus.com